Key Personnel is seeking a Customer Service Representative to provide effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department for a manufacturing organization in Tulsa, OK! Excellent temp-to-perm opportunity for a go-getter attitude!
Responds to customer and prospective customer inquiries from mail, phone and Internet.
Enters and schedules all customer purchase orders and forecasted orders in scheduling system.
Verifies price on new products and existing products.
Expedites orders that are urgent or overdue and communicate delivery information to customers as needed.
Assists in product selection, clarification, and determination of the delivery and lead times.
Communicates with Regional Sales Managers and others as needed to meet customer delivery expectations.
Processes Returned Material Authorizations (RMA) including data entry, internal and external communication, work orders and assisting with Root Cause analysis and Corrective Actions.
High school diploma, Associates Degree in a business function preferred.
1 5 years of relevant experience, preferably in a manufacturing operation
Strong working knowledge of operations preferred.
Excellent computer skills including MS Office products and an ERP or MRP software
The role is mostly office-based but may spend some time standing and walking on the production floor.
May be required to operate a computer and/or other office devices.
Occasionally will have to lift and/or transport items weighing between 10 and 30 pounds.
Predominately office environment with occasional exposure to the production floor.
While on the production floor, employee may be subjected to moving mechanical parts and may be required to put on precautionary, protective wear such as safety glasses.
$16.00 / hour
M - F 8 am - 5 pm
About this company
Celebrating 30 years in the staffing industry, Key Personnel is the largest locally owned staffing service in Tulsa. Whether you're an Administrative, Financial, Technical, Medical, Industrial or Legal professional, Key Personnel is your single-source connection to the best jobs, the best employers, and the best pay. Only Key Personnel offers: • Six specialized divisions to match your talents and experience with the job that's right for you. • Access to top-tier employers and exclusive employment opportunities. • A wide range of positions - from entry level to executive. • Flexible employment schedules, including full-time and part-time positions. • Comprehensive benefits, online timekeeping, never a fee. More than 87% of Fortune 500 companies today use staffing services to fill job vacancies. The quickest, most effective way to land the job you want. Key People, Key Positions Six Specialized Divisions: * Administrative * Financial * Technical * Medical * Legal * Industrial
Location/Region: Tulsa, OK (74101)